When looking for an outsourced Managed Services partner, the question of a shared versus dedicated service model often arises. Typically, a company looking to outsource their Managed Services operations wants to determine whether the support engineers are dedicated to the company or shared across multiple clients.
A dedicated Managed Services team allows an MSP to have access to an exclusive, dedicated network of experienced technicians and analysts to supplement or scale their existing teams.
In our dedicated model, the Managed Services experts are trained to work within your organization’s existing processes and suite of security tools. Working hours can also be fully customized based on your needs.
Service Deliverable
MSP1 Dedicated
Shared Services
Business model
Resource based
Asset and workload based, economies of scale
Service Level Agreement
MSP/Client defined
Standard options
Delivery Resources
Named resources.
Multiple teams
Delivery Process
Client-specific
Common to all
Delivery Platform
MSP/Client tools
Service Provider Tools
Integration with Client Tools
No integration needed
Extensive integration
Customized Services and Process
Very High
Very Low, next to impossible
Supervision
Dedicated
Shared with all
MSP1 is the trusted Managed Services Partner for MSPs and MSSPs across the globe. For details of our Dedicated Services and ROI, book an appointment with our expert now.