At the center of Managed Services is our Remote Infrastructure Management MSP1 2.0 framework. This enterprise-wide device and process portal foundation provides the building blocks for monitoring every IP-enabled device and process on your network. It helps resolve problems quickly and efficiently, giving your enterprise important productivity benefits and lowering the total cost of computing.

With MSP1 2.0, you have complete control over the equipment and tasks being managed. The flexibility and granular level of service delivery provide important business advantages, including:

• End-to-end problem and incident management
• Better performance reporting
• Robust, rigorous change management
• Continuous improvement.

Enhance IT Infrastructure Performance: Exceed your performance goals and increase end user satisfaction with IT infrastructure management services from MSP1. You   experience increased network availability, and improved cost efficiencies, thus freeing you up to focus on your core business.

Primary or Supplementary NOC Capabilities: By using our reliable NOC facility to serve as either your primary or supplementary NOC   resource, you can allocate your resources more effectively and cut costs without sacrificing   network stability or endangering revenue-based services.

If you already have a NOC, MSP1 provides supplementary NOC services to support you after business hours or as a business continuity partner. By having a trustworthy NOC partner, your operations will not go down in an         emergency— they will seamlessly cutover to the MSP1 NOC for secure, dependable         monitoring. You can reduce costs even more by using MSP1 to supplement your network operations on evenings, weekends and holidays.

Full Suite of Customizable Services: With our selection of comprehensive NOC services packages for primary or supplementary NOC, you choose exactly the amount of support you need. With each NOC package, you receive critical 24x7 surveillance, condition notification, and monitoring and management so you will know immediately if there is a problem within your    network.

MSP1 NOC resolves network issues before they even occur. Our engineers respond immediately to identify, isolate, diagnose, resolve and restore network to minimize interruptions.

MSP1 performance management provide monitoring, management and reporting capabilities on network effectiveness and equipment performance based on your Service Level Agreements (SLAs). As part of our third party management services, MSP1 also contacts your vendors directly as specified in your SLA   without tying up your valuable resources.      MSP1 requests action from your vendors if there is a problem and lets you know your network status to support your SLAs.

Expertise to Match Your Needs: Maintaining high client satisfaction levels and meeting SLAs requires 24x7 management and monitoring. Our experts provide the competitive advantage necessary to maximize your network and existing resources.

Operations Management Best Practices: MSP1 adopts best practices for network operations management, and uses processes based on Information Technology Infrastructure Library (ITIL).  ITIL addresses and solves the people, process, technology, and management issues that pertain to complex IT environments.